Any items damaged during shipping must be returned in the packaging in which they were delivered, with invoice or delivery note. Wherever possible, faulty items will be replaced or repaired. In an event that replacement is not possible a full refund for the item will be given. Hamster Baskets will not be responsible for the replacement or fixing of items that are damaged during inappropriate assembly or installation or misuse of that item.
Custom made items made by Hamster Baskets will not be replaced where measurements by our customers are found to be incorrect upon installation.
You may return goods that you are not happy with in the original condition and packaging with the invoice or delivery note, within 30 days.
Hamster Baskets will then credit your credit card with a sum equal to the cost of the product. Goods remain the property of Hamster baskets until paid for in full.
Freight Charges
The freight charges are a guide only applicable in most cases.
Where the freight differs we will advise you before procedding with the order
